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Wolters Reisen GmbH
Bremer Straße 61, 28816 Stuhr, Duitsland

Bedrijfsleiding: Tom Müller, Torge Petersen
Handelsregister: Amtsgericht Walsrode HRB 110468
Omzetbelasting-ID: DE116637206

Wolters is licensee of the trademark TUI.

Contact

Our customer service will help you if you have questions regarding accommodation, bookings or reservations:

customerservice@atraveo.com

Dear customers, since we currently have a very high volume of e-mails and longer waiting times are therefore inevitable, please note:

  • New bookings can be made without problems for most European countries. Simply book the desired holiday accommodation directly on our website. If you have any questions about the accommodation before booking or would like an individual offer, you may have to expect a longer response time than usual.
  • Trips that have already been planned and booked for the summer can be carried out since the travel restrictions were lifted. Without official travel warnings from the Federal Foreign Office, free cancellations are not possible. Likewise, the current requirements for individual countries (e.g. registration via a form or submission of a current Covid 19 test) do not constitute a reason for a free cancellation. If you want to cancel your booking in accordance with the provider's general terms and conditions, please send an email with the word "Cancellation" plus your request number in the subject to customerservice@atraveo.com. You can find further information on cancellation and rebooking options in our travel information.
  • The processing of the trips canceled or rebooked due to Covid-19 from the spring continues. If you have already contacted us, please be patient. Unfortunately, waiting times of up to 8 weeks are sometimes unavoidable. In order to help us and the other customers who are also waiting for an answer, please refrain from further questions. We will get in touch with you in any case!
  • If you have any questions about existing bookings or rebookings or cancellation requests and have booked through us with one of the following providers, please contact the respective provider directly. Our customer service can not help you with these bookings, since the payment and travel is carried out by the respective provider, who is also your contractual partner: TUI Ferienhaus, Interchalet, Interhome, Novasol, dansommer, Belvilla, Center Parcs, Pierre et Vacances, Landal Green Parks, Frosch Ferienhaus, Sol og Strand. More Informations and contact details
  • We are currently not available by telephone to deal with the processing of emails.

Wilt u graag vakantiehuizen en -appartementen verhuren of hebt u vragen over het bemiddelingsmodel? Neem dan contact op met onze verhuurdersservice:

naar de verhuurderspagina met aanmeldingsformulier en login

verhuurdersservice@atraveo.nl

Telefoon 0049.211.668878117  |  ma-vr 9-17 uur

Vakantiehuisorganisaties kunnen de afdeling productontwikkeling bereiken via productpartner@atraveo.nl.

 



 

U exploiteert een reisportaal of een soortgelijke website voor publiek met een affiniteit voor reizen? Dan is atraveo uw partner om de traffic op uw website optimaal te benutten.

naar de partnerpagina met aanmeldingsformulier en login

partner@atraveo.nl

Telefoon 0049.211.668878108  |  ma-vr 9-17 uur

 

Aanvragen van de pers worden door ons marketingteam verwerkt:

pers@atraveo.nl

Verwezenlijk uw professionele doelstellingen bij Wolters Reisen GmbH.

naar de vacatures

 

 

Geschillenbeslechting consumenten / OS-platform

Voor in de EU wonende consumenten stelt de Europese Commissie onder http://ec.europa.eu/consumers/odr/ een platform t.b.v. online beslechting van consumentengeschillen (OS-platform) beschikbaar. Wolters Reisen GmbH neemt op dit moment niet aan een – voor u vrijwillige – procedure voor alternatieve beslechting deel. Om die reden kan ook het OS-platform van onze klanten niet gebruikt worden.